Refund policy

Returns & Refunds

Because Brody Brielle products are skincare and personal care items, we are unable to accept returns or exchanges once an order has been shipped. This policy helps us protect the safety, sanitation, and integrity of every product we sell.

All sales are final, except in cases where an item arrives damaged, defective, or incorrect.

Change of Mind, Product Preference & Skin Compatibility

We do not accept returns or provide refunds because of personal preference, including dissatisfaction with a product's scent, texture, consistency, or results.

Because everyone's skin is different, we also cannot guarantee that every product will be suitable for every individual. Please review the full ingredient list before purchasing, particularly if you have known allergies or sensitivities.

Individual sensitivities or reactions to an ingredient do not, by themselves, indicate that a product is defective.

Damaged, Defective or Incorrect Products

We take great care when making, packaging, and shipping our products. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For items that arrive damaged or incorrect, please contact us within 7 days of delivery. If you discover a potential product defect after that time, please contact us promptly so we can review the issue.

Please include:

* Your order number
* A description of the issue
* Clear photographs of the product
* Photographs of the shipping packaging if the item was damaged during transit
* Any additional information we reasonably request to evaluate the claim

Please keep the product and its original packaging until your claim has been resolved.

Each claim is reviewed individually. Brody Brielle reserves the right to request additional information, photographs, or the return of the product before approving a refund or replacement. Submission of a claim does not automatically guarantee a refund.

Normal variations in the color, scent, appearance, or consistency of small-batch products are not considered defects when they do not affect the product's intended use, quality, or safety.

Claims may be denied when the issue appears to have resulted from misuse, improper storage, damage occurring after delivery, normal product variation, or circumstances unrelated to a manufacturing, packaging, or fulfillment defect.

Approved Returns

**Please do not send a product back without contacting us first.** Unauthorized returns will not be accepted.

If we determine that a product needs to be returned as part of an approved damaged, defective, or incorrect-item claim, we will provide return instructions and, when applicable, a prepaid return shipping label.

Once the returned item is received and inspected, we will notify you of the outcome of your claim. If a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Depending on the circumstances, Brody Brielle may choose to provide a replacement instead of requiring the item to be returned.

Questions or Problems With Your Order

If there is a genuine problem with your order, we want to know about it and have the opportunity to make it right. Please contact us at customerservice@brodybrielle.com with your order information and details about the issue.

Nothing in this policy limits any rights you may have under applicable law.